It is hard for me to believe that I have been at Tri-Valley for over ten years now. It seems just like yesterday that I drove into the Administrative Building parking lot in Chanute for my interview with several board members and staff. I remember doing research on the organization and asking others their opinion on how well the organization functioned, its financial status, and lots of questions on southeast Kansas in general. I wanted to make sure I knew what I was getting into.
Ten years later I can say with some confidence that we have made great strides in ensuring that our neighbors with intellectual and developmental disabilities receive quality services. We are not perfect, far from it, but we do recognize when we make a mistake, we correct it and move forward. The people we serve have always come first since I have been at Tri-Valley. I do not make a decision without determining how it will affect the people we serve, our staff and finally the bottom line. If it affects them negatively, we dont do it unless we are required to by regulation. So, what have we accomplished during that time frame? Below is just a fraction of what has been completed.
First, we have improved our quality assurance system several times over the years from a paper system to a full-fledged database that tracks everything from goals, demographics, medical issues, appointments, etc. That data allows us to make changes to our system when we see problems developing. We can track by person served, employee, location and department as well, which makes it easy to pinpoint issues.